Standard UK shipping rules are:
Delivery next working day
£5 for orders under £100
Free shipping for orders over £100
N.Ireland & Isle of Man Economy (2-3 days) £14.01
S.Ireland Economy (2-3 days) £14.50
Channel Islands Economy (Guernsey/Jersey) £21.26
Highlands Economy (Inverness, Scottish Highlands) £14.00
Isle of Wight Economy £20.00
Return Policy
Faulty Products
If our product is found to be faulty then CTS will issue a credit to the value or issue a free of charge replacement subject to receipt of an approved batch identification code and evidence of fault from the product. Should your account be on stop, we will withdraw this facility until the account is paid in full. We reserve the right to collect faulty goods, send out an independent engineer and ascertain if any other non-CTS product or part is culpable for the failure. There will be no charge for return of faulty goods if a collection is required. We can only accept return of goods with a valid CTS returns reference which will be provided by our customer service team. Please note that if our product has been disposed of without our express written permission before we have had reasonable opportunity to inspect or rectify, we reserve the right to withdraw all warranties, further support and any refunds or other financial compensation.
Non-returnable ProductsThe customer may not return products that are marked as non-returnable on our website unless the item is faulty or damaged in transit. A product is “faulty” if a manufacturing material fault occurs. Our returns team will inspect any faulty goods before a credit note or replacement is issued.
Please note that products damaged due to wear and tear are not considered faulty.
Faulty goods will only be accepted up to 90 days from date of purchase.
For any products that have been damaged in transit these must be reported to us within 48 hours of receipt. Each incident shall be treated in accordance with relevant circumstances.
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