1. Introduction
Wippet recognises the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.
If you have any questions regarding this information or our privacy practices, please contact us at support@wippet.com
By using or accessing the services provided by Wippet, registering for an account with us, visiting our website, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you consent to us collecting, using, disclosing and/or processing your personal data as described herein. We may revise this Privacy Policy but the most current version will always be at this link.
2. How we use your data
The data we collect is used to deliver product and services to you.
The information collected is used to provide products and services to you as the buyer of products or services or a supplier of products or services. These may include but not limited to any of the following:
- Processing service requests
- Handling orders
- Processing payments
- Communicating with suppliers about orders
- Promotional offers and marketing
- Providing customer support
- Developing and improving our services
- Compliance with governmental, legislative and regulatory bodies, and investigating complaints about the use of our services.
- We ensure that we only process data in the interests of our company in conducting and managing our business to enable us to give customers the best service/products and secure experiences. This is known as “Legitimate Interests”.
- We will only ever send you communications that we feel are relevant to you. We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
When processing your personal information for our legitimate interests, we consider and balance any potential impact on you – both positive and negative and your rights under data protection laws.
Our legitimate business interests do not automatically override your interests. As such, we will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
If you have any objection to our data processing by legitimate interests, please see ‘your rights’ section at the end of this policy.
3. Collection of Data from Suppliers
Suppliers are individuals or businesses that have agreed to abide by the respective Wippet agreements. Suppliers sell, advertise or promote products and/or services on our marketplace.
We collect your name, company name, website, social media handles, phone number(s), address, business type, email address, and relevant payment details where applicable. We may use this information to conduct marketing and/or advertising campaigns.
4. Collection of Data from Buyers
We collect information from buyers that have agreed to register, subscribe for our newsletter and make general enquiries with us on our products and services.
We collect your name, company name, website, social media handles, phone number (s), address, business type, email addresses and relevant payment details where applicable. We may use this information to conduct marketing and/or advertising campaigns.
We collect your name, company name, website, social media handles, phone number (s), address, business type, email addresses and relevant payment details where applicable. We may use this information to conduct marketing and/or advertising campaigns.
We may use your contact details (including your email and home address) to send you details of our latest products, promotions and other marketing messages (including by email) to keep you aware of what we're up to and to help you see and find our products. This would include sending details of special offers and promotions from Wippet.com We also use marketing profiling techniques to determine product offers that may be of interest to you, whether that be by email or social media. For further information on how we use your personal data to keep you informed about our products and promotions and how you can change your marketing preferences, click the relevant sections below.
Once we have collected your personal data, we will always give you an easy way to opt-out of receiving marketing messages. We have lots of ways you can stop marketing messages in the future; the best way to do this here or to click on the 'unsubscribe' link in any email you receive from us.
5. Payment information
We use a third party to process payments on our behalf. The payment provider we use is called Stripe https://stripe.com/gb. We do not have access to any of your payment information. When you provide your payment information to Stripe this information is kept secure and encrypted. For further information please visit their privacy page.
6. Security
As part of delivering optimum service to our customers, we take extra security measures to maintain your data. Only authorized employees from our organization can access, alter, disclose and destroy personal data, when required.
In addition, these employees only act within the scope of their authority and are trained to prevent any errors or omissions.
We also carry out ongoing security monitoring exercises to ensure that our systems are updated and adopt appropriate industry data collection, storage, and processing practices.
Physical security measures are in place to protect against unauthorized access, alteration, disclosure of personal information, username, password, transaction information and data stored in your user account. Access to your name and address is restricted to our employees who need to know such information in connection with delivering our services to you and are bound by legal confidential obligations.
7. Communication Preferences
When you provide information through one of our webforms or other avenues, we might provide you with further information about our services. You can manage your subscription preferences at any time and unsubscribe from this information.
We may use information you provided to contact you to further discuss your interest in our services and to send you information regarding us and our affiliates. We will only process the information you provide on the grounds of legitimately meeting your requirements.
To consistently provide an expected level of service, we may also use information collected to update, expand and analyse our records to create a more befitting service for you.
8. Keeping your data up to date
We may retain your information for a period consistent with the original reason it was collected. Upon entering into an agreement with us, we reserve the right to store and use your information. Upon termination of the agreement, we will keep your information for a pre-defined period of up 8 years.
As a customer, you have the right to request to review, correct, delete or otherwise modify any of the personal information you may have previously provided to us, at any time. As a user of our product, you may generally update information wherever necessary. To update your billing information or terminate your agreement with us, you can contact support@wippet.com.
For other requests: erasure, access, portability, rectification, and objection, your requests will be addressed within thirty (30) days.
9. Your rights
Under the Data Protection Act 2018 you have several rights about how your personal data is used. This policy has been designed to uphold your rights where we act as a data processor:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our record.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organization.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right not to be subject to automated processing or profiling.
- Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason to why. You have the right to complain as detailed below.
Your right to complain
If you wish to make a complaint about how your personal data is being processed or how your complaint has been handled, you have the right to lodge a complaint directly to our data protection officer, Umar Sabat or with the supervisory authority. To contact our Data Protection Officer you can email him at support@wippet.com
If we are unable to help, or you are not satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:
By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone – 0303 123 1113
Via its website – www.ico.org.uk
Page Updated: September 2021